Our runaway emotions can and do influence the way we react in the workplace on a daily basis. Having a higher level of Emotional Intelligence (EQ) means having the ability to recognise your behaviours, moods and impulses and manage them in a positive way.  So instead of over-reacting and over-compensating when things don’t go as planned, you are much better equipped to understand the effects your emotions are having on you at any given moment.

About Course

Having completed this course participant will have learned how to:

• Define Emotional Intelligence (EQ)
• Identify the benefits of having higher emotional intelligence
• Learn the four core skills required to practice emotional intelligence
• Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy
• Successfully communicate with others in a non-verbal manner
• Verbally communicate with others with emotional awareness
• Interpret and manage your emotions in any situation
• Master tools to regulate and gain control of your own emotions
• Articulate your emotions using the right verbal and non-verbal language
• Balance optimism and pessimism for best outcomes
• Effectively impact others emotional experiences
• Relate emotional intelligence to workplace situations
• Implement these concepts and techniques in the workplace